Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Costs
We offer FREE SHIPPING on all orders to anywhere in Australia!
Shipping Times
Shipping times vary depending on your location:
- Australian metro areas: 7-15 business days
- Australian regional areas: 10-20 business days
- International orders: 15-30 business days
Please note that shipping times are estimates and may vary due to customs processing, holidays, or other factors beyond our control.
Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at daniel.liao190@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue.
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country.